This page shows you how to choose a shipping method for your order, estimate shipping cost and shipping times, and gives other useful information on Zentai-Zentai's shipping process.
On this page:
You can choose the shipping method you want on the Billing, Shipping, and Reviewpage during the Checkout process. There are three main shipping methods to choose from:
This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 47% discount on standard shipping costs.
When shipping via Expedited shipping, please check if your shipping address is remote area for DHL. If so, when we shipping your suit, you need to cover the remote fee for your order. On our website, the remote fee can not be count because we can only check it when there is a shipping address. Usually, the remote fee is US$26.00. You can check this fee at www.dhl.com. Thanks for your understanding.
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 6 - 8 days to all major destinations. Shipping costs vary with item, but all orders that use standard shipping will receive a 50% discount on standard shipping costs.
Delivery times are between 15 - 30 days for all major destinations. Although the delivery time is much longer, shipping costs are much lower when this option is chosen. Order tracking may not always be available with Super Saver Shipping. Please take this into consideration when choosing this option.
The above delivery estimates do not include order processing time. See estimate total delivery time for more details.
Some of our items also have extra savings on shipping. Look out for following stickers on our products:
Products with the Free Shipping sticker enjoy zero shipping costs regardless of your location or item quantity. We choose the shipping method most appropriate for your package size and destination. Please note that if any of the following conditions are met, we will ship via Super Saver Shipping, and your package will arrive within 15-30 days of being shipped:
Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping.
To estimate shipping cost for any product item or combination of items:
Note: Adding an item to your shopping cart puts you under no obligation to order. If after viewing estimated shipping costs you no longer wish to order an item, simply click Delete next to the item name in your shopping cart to remove it.
Before your order is shipped, Zentai-Zentai has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different to shipping time alone.
Total Delivery Time = Processing Time+Shipping Time
As we have such a range of products, processing time differs from category to category. Please check the form below to see an estimate of Total Delivery Time about your order:
Online purchases must be returned within 20 days and must be new, unused, and contain all original packaging and accessories. As zentai suits and its accessories are kinds of underwear, If the items has no quality, color or size problem, no return or refund allowed. The sale items can not be returned. Other restrictions may apply.
It’s easy to return a Zentai-Zentai.com purchase through the Tips :
For your convenience, the cost of return shipping will be deducted from your refund amount. If the return is a result of our error, you won't be charged for return shipping.
Shipping and Gift Wrap: If the return is a result of our error, return the item to Zentai-Zentai.com Returns Center for a refund of the appropriate shipping and gift wrap charges.
Tax: The appropriate tax amount by item will be included with your refund.
Discounts and Promotions: The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
Kindly Reminder: We will process the custom order based on the last Order Form we sent to you before Payment. Anything excluded in the form will not be made. So please check the Order Form carefully before payment and make sure everything you want to have is added in the form.
We accept returns when we make the size, color or style wrong.
As the custom order is made based on the draft you sent or we draw for you and the suits is handmade, so the finished item may not 100% the same as the draft.
Our tailors are skilled professionals. They tailor thousands bodysuits include standard size and custom made suits each day.If you provide the correct measurements and requirements in the Order Form, they will make it right.
We do not accept the returns caused by client's subjective feelings such as the fabric is more transparent that i thought; The suit is not that tight as i thought, etc. We do Not accept exchange custom made order because this is a unique design and we can not sell it to another customer.We do offer free alteration service,you just need to cover the postage to China and back to you.
If we do not make the custom options as request in the form, we will refund you the custom fee in 24 hours after you contact us. Thanks for your understanding.
For further information, please contact : email@example.com
When your package arrived your local express company or postal office, the officer will arrange delivery. Please make sure somebody could sign your package when deliver the package to your shipping address, or your phone is available so they could contact your when delivery failed.
After delivery failed twice,the package shipped via Expedited Shipping(DHL or UPS) will be on-site destroyed. The package shipped via Standard(EMS) or Super Saver(Postal Office) will be returned to sender without warning the carrier in China.
We do NOT refund for the order which is returned to sender or on-site destroyed.
If your package is returned to China, we will resend your package to you and you need to cover the postage for the second delivery too.(the carrier charges us even the package is shipped back).
To avoid this kind of lost, please check your order statues on-line when you received your tracking number to make sure that you won't miss the delivery.
If your package is shipped out via Super Saver or EMS and you can not find your country in the list above, please contact us : firstname.lastname@example.org. Our staff will track it for you.
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